Here to help
Speak to a real person.
Questions before you buy, help after it arrives, or advice while it's being fitted, we answer.
Ways to reach us
Pick whatever suits you.
Best for: talk it through, sizing, finishes, order changes.
Mon–Fri, 9:00 am – 5:00 pm (London time)
Best for: anything that needs a photo, a query, a return, an order reference.
We reply within 1 working day
Installation & wiring questions.
Email the Tech-Desk →Send a photo of your ceiling rose or backplate and we'll tell you what's involved, electrician-friendly. Loop-in wiring, dimmer compatibility, ask us before you fit.
Mon–Fri, 9:00 am – 5:00 pm (London time)
Or drop us a line
Send a message
Tell us what you need and we'll come back to you within one working day.
Before you ask
You might find it here.
Most answers live in our guides, but if not, we're a message away.
Registered office
Bongo Corp SIA, Jelgavas iela 22-1, LV-1004 Rīga, Latvia
Commercial Register of Latvia No. 40203769692
hello@maison-aurore.co.uk · +44 7888 396401
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (London time)