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Complimentary UK delivery & returns over £50
Maison AuroreLondon

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Free UK delivery & returns over £50

Arrives safely, or we replace it, no fuss.

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Help & delivery

Delivery, returns & peace of mind.

Sent from the UK, taken back for free, and made to a proper standard.

Free UK delivery, dispatched from the UK.

Most orders arrive in 2–4 working days, sent from our UK warehouse, so there's no long wait and nothing crosses a border to reach you.

No surprise fees

The price you see is the price you pay. All UK duties and taxes are included.

Free UK deliveryOn orders over £50. Under £50, a flat £4.95.
Delivery windowStandard 2–4 working days, dispatched from the UK.
Large & fragile itemsTwo-person white-glove option from £49, care, not a penalty.
Duties & taxesIncluded (DDP). No customs charge on arrival.

Free UK returns, 30 days.

A prepaid label, easy to start. We never ship, or ask you to ship, outside the UK. Returns go to a UK address, never abroad.

Arrived damaged?

Send us a photo, we'll replace it. No courier claim, no fuss.

How returns work

1
Start it online or by email

Tell us your order number and what you'd like to do.

2
Print the prepaid label

We email a UK prepaid returns label, drop it at any post office.

3
Refund or replacement

Once it's back with us, we'll refund or replace within a few days.

Built and tested to UK standards, fitted with a proper UK plug.

CE / UKCA

Our lighting meets European safety standards (CE), which remain valid for sale in Great Britain indefinitely.

BS EN 60598

Tested to the British Standard for luminaires.

Fitted UK 3-pin plug (BS 1363)

Plug-in pieces arrive with a proper, fused UK 3-pin plug, plug in and switch on.

Class I / Class II

Built with the right electrical insulation for UK homes, old wiring included.

Fitted with a UK 3-pin plug Tested to UK standards.

FAQ

A few common questions

Where do you deliver from?
From our UK warehouse, every order is dispatched within the UK, usually in 2–4 working days.
Are there any extra customs or import fees?
No. All UK duties and taxes are included (DDP), the price you see is the price you pay.
How do I return something?
Start it online or by email, print the prepaid UK label we send, and drop it at any post office. You have 30 days.
Do returns go back overseas?
Never. Returns go to a UK address, we don't ask you to post anything abroad.
What if my order arrives damaged?
Send us a photo and we'll replace it, no courier claim, no need to return.
Does it come with a UK plug?
Plug-in pieces arrive with a fused UK 3-pin plug (BS 1363). Hung pendants come loop-in ready for a standard UK ceiling rose.
Is it safe and certified for UK homes?
Yes, tested to BS EN 60598 and CE marked, with Class I or Class II insulation stated on every piece.
Can I pay in instalments?
Yes, Klarna and Clearpay are available at checkout on qualifying baskets.

Looked after from the UK.

Free UK delivery & returns Fitted with a UK 3-pin plug 2-year guarantee Klarna available

Rated by UK homeowners, reviews on every product page.

Email hello@maisonaurore.co.ukMaison Aurore · London, United Kingdom

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