This Refund Policy explains how returns, cancellations and refunds work when you buy from Maison Aurore London, operated by Bongo Corp SIA. It is in addition to, and does not affect, your statutory rights.
If you are a consumer, you have the statutory right to cancel your order. Consumers in the United Kingdom have 14 calendar days from the day they receive the goods to cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers in Australia are covered by the statutory consumer guarantees of the Australian Consumer Law. To exercise a cancellation, contact us at hello@maison-aurore.co.uk before returning the item.
In addition to your statutory rights, we offer a 30-day return window. You have 30 days from the day you receive your item to request a return. To be eligible, the item must be unused, in its original condition and in its original, intact packaging. Every return must be authorised in advance by our customer service team.
Email hello@maison-aurore.co.uk with your order number and, where relevant, photographs of the item. We will confirm the return and send you the return address and instructions.
If the item is faulty, damaged on arrival or not what you ordered, we cover the cost of the return. If you change your mind, the cost of returning the item is yours.
If you receive a faulty item, or one that does not match your order, we will replace it or refund you at no additional cost. Contact us within 30 days of delivery and send us photographs of the problem.
Once we have received and inspected your return, we will issue your refund within 14 days to your original payment method. The time it takes to appear on your statement may vary depending on your bank or card issuer.
In addition to your statutory rights, we offer a 2-year guarantee on our products. If a product develops a fault within that period, contact us at hello@maison-aurore.co.uk and we will repair, replace or refund it.
For safety or hygiene reasons, certain items may not be eligible for return. Where this applies, it is clearly indicated on the product page.
Exchanges are possible. Contact us at hello@maison-aurore.co.uk with your order number and we will guide you through the process.
Shop name: Maison Aurore London
Address:
Bongo Corp SIA
Jelgavas iela 22-1
LV-1004 Rīga, Latvia
Email: hello@maison-aurore.co.uk
Phone: +44 7888 396401
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (London time)
Response time: We aim to reply within one working day.